A Men's Health Clinic Specializing in Treating Low-T & ED : Available Online

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Frequently Asked Questions

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General Questions

What is Telemedicine?


Telemedicine is the use of electronic information and telecommunications technologies to support long-distance clinical health care and patient and professional health-related education. Our telemedicine platform makes it easy for you to access an expert urologic physician to obtain ED medication and Low-T services.




Is my medical information safe and secure with telemedicine?


Telemedicine is an evolving field providing long-distance health care. REGENX Health considers your health information and privacy a priority. Our online video chat system is compliant with privacy laws, relying on state-of the-art security and encryption protocols and complying with HIPAA and HITECH requirements. Please read our Telehealth Policy for more information.




Is telehealth available in all states?


Telehealth is an evolving industry with varied regulations in each U.S. state. For a full list of states where REGENX Health providers are available, please call at 1.888.6.REGENX for the most recent information.




Do I use video chat to meet with a REGENX Health provider during my consultation?


Yes, during every online visit with REGENX Health you will use video chat with a board-certified urologist to assist in providing advice and manage your services. Unlike other online services where you may only text your provider or meet with nurse practitioner or medical assistant, at REGENX Health you will always visit with a physician via online video chat.

No software download is required. You’ll only need an internet connection and a smartphone or computer.




Do I need to meet the REGENX Health provider in person?


REGENX Health services and providers are available online and in person. Our telemedicine platform makes it easy for you to visit with our providers from the comfort of your home, office, or anywhere with an internet connection.




If I have a medical emergency what should I do?


If you are experiencing a medical emergency please call 911.




Does REGENX Health services replace my primary care physician (PCP)?


REGENX Health services and providers do not replace or substitute your primary care doctor or any health provider.





Telemedicine Questions

What is Telemedicine?


Telemedicine is the use of electronic information and telecommunications technologies to support long-distance clinical health care and patient and professional health-related education. Our telemedicine platform makes it easy for you to access an expert urologic physician to obtain ED medication and Low-T services.




Is my medical information safe and secure with telemedicine?


Telemedicine is an evolving field providing long-distance health care. REGENX Health considers your health information and privacy a priority. Our online video chat system is compliant with privacy laws, relying on state-of the-art security and encryption protocols and complying with HIPAA and HITECH requirements. Please read our Telehealth Policy for more information.




Is telehealth available in all states?


Telehealth is an evolving industry with varied regulations in each U.S. state. For a full list of states where REGENX Health providers are available, please call at 1.888.6.REGENX for the most recent information.




Do I use video chat to meet with a REGENX Health provider during my consultation?


Yes, during every online visit with REGENX Health you will use video chat with a board-certified urologist to assist in providing advice and manage your services. Unlike other online services where you may only text your provider or meet with nurse practitioner or medical assistant, at REGENX Health you will always visit with a physician via online video chat.

No software download is required. You’ll only need an internet connection and a smartphone or computer.




Do I need to meet the REGENX Health provider in person?


REGENX Health services and providers are available online and in person. Our telemedicine platform makes it easy for you to visit with our providers from the comfort of your home, office, or anywhere with an internet connection.




If I have a medical emergency what should I do?


If you are experiencing a medical emergency please call 911.




Does REGENX Health services replace my primary care physician (PCP)?


REGENX Health services and providers do not replace or substitute your primary care doctor or any health provider.





REGENX Health Pricing

What is Telemedicine?


Telemedicine is the use of electronic information and telecommunications technologies to support long-distance clinical health care and patient and professional health-related education. Our telemedicine platform makes it easy for you to access an expert urologic physician to obtain ED medication and Low-T services.




Is my medical information safe and secure with telemedicine?


Telemedicine is an evolving field providing long-distance health care. REGENX Health considers your health information and privacy a priority. Our online video chat system is compliant with privacy laws, relying on state-of the-art security and encryption protocols and complying with HIPAA and HITECH requirements. Please read our Telehealth Policy for more information.




Is telehealth available in all states?


Telehealth is an evolving industry with varied regulations in each U.S. state. For a full list of states where REGENX Health providers are available, please call at 1.888.6.REGENX for the most recent information.




Do I use video chat to meet with a REGENX Health provider during my consultation?


Yes, during every online visit with REGENX Health you will use video chat with a board-certified urologist to assist in providing advice and manage your services. Unlike other online services where you may only text your provider or meet with nurse practitioner or medical assistant, at REGENX Health you will always visit with a physician via online video chat.

No software download is required. You’ll only need an internet connection and a smartphone or computer.




Do I need to meet the REGENX Health provider in person?


REGENX Health services and providers are available online and in person. Our telemedicine platform makes it easy for you to visit with our providers from the comfort of your home, office, or anywhere with an internet connection.




If I have a medical emergency what should I do?


If you are experiencing a medical emergency please call 911.




Does REGENX Health services replace my primary care physician (PCP)?


REGENX Health services and providers do not replace or substitute your primary care doctor or any health provider.





Testosterone Replacement Questions

How often do I meet with the doctor online?


Members who are receiving testosterone replacement therapy will visit with the provider every three months, with comprehensive labs included.




How do inject or apply testosterone safely?


See REGENX Health testosterone injection page or view our instructional videos.




How is medication sent to me?


Medication is sent to you conveniently and discreetly, with all included supplies necessary to start testosterone replacement therapy. A signature is required for packages including testosterone medication.




Do I need to be home to sign for the medication?


Yes, testosterone medication does require a signature for delivery. Consider delivery to a workplace or other discreet location if you are not home to sign for delivery.




How do I stop service?


If you need to stop therapy, simply contact REGENX Health via phone or through our website.





ED Questions

What is Telemedicine?


Telemedicine is the use of electronic information and telecommunications technologies to support long-distance clinical health care and patient and professional health-related education. Our telemedicine platform makes it easy for you to access an expert urologic physician to obtain ED medication and Low-T services.




Is my medical information safe and secure with telemedicine?


Telemedicine is an evolving field providing long-distance health care. REGENX Health considers your health information and privacy a priority. Our online video chat system is compliant with privacy laws, relying on state-of the-art security and encryption protocols and complying with HIPAA and HITECH requirements. Please read our Telehealth Policy for more information.




Is telehealth available in all states?


Telehealth is an evolving industry with varied regulations in each U.S. state. For a full list of states where REGENX Health providers are available, please call at 1.888.6.REGENX for the most recent information.




Do I use video chat to meet with a REGENX Health provider during my consultation?


Yes, during every online visit with REGENX Health you will use video chat with a board-certified urologist to assist in providing advice and manage your services. Unlike other online services where you may only text your provider or meet with nurse practitioner or medical assistant, at REGENX Health you will always visit with a physician via online video chat.

No software download is required. You’ll only need an internet connection and a smartphone or computer.




Do I need to meet the REGENX Health provider in person?


REGENX Health services and providers are available online and in person. Our telemedicine platform makes it easy for you to visit with our providers from the comfort of your home, office, or anywhere with an internet connection.




If I have a medical emergency what should I do?


If you are experiencing a medical emergency please call 911.




Does REGENX Health services replace my primary care physician (PCP)?


REGENX Health services and providers do not replace or substitute your primary care doctor or any health provider.





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Disclaimer: The content on this website is not medical advice or a substitute for professional medical care, diagnosis or treatment. Your physician will determine if you are a candidate for therapy and advise how you should take the medication.

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