A Men's Health Clinic Specializing in Treating Low-T & ED : Available Online

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Frequently Asked Questions

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General Questions

Who should use REGENX Health?


REGENX Health services are aimed solely at men experiencing erectile dysfunction (ED) or low testosterone (Low-T) who desire treatment from expert physicians. REGENX Health provides online services with convenient access to expert board-certified urologic physicians, home medication delivery, comprehensive labs, and convenient follow-up visits.




What makes REGENX Health unique?


REGENX Health services are provided solely by board-certified urologic physicians, the experts in erectile dysfunction treatment, low testosterone replacement, and men’s health. Unlike other service providers, at REGENX Health you meet with experts in the field of men’s health. You can be assured that you will be advised about the latest advancements and treatment options for ED or Low-T. With us, your health is in good hands.

REGENX Health also offers a more unique selection and formulation of ED medications. Our affiliated pharmacies have customized higher dosages of ED medications in combination with active ingredients aimed at preventing premature ejaculation and enhancing pleasure.

While most service providers prescribe only sildenafil or tadalafil, REGENX Health can prescribe several custom compound ED medication choices that fit your lifestyle and your finances.




What is a urologic physician?


A urologist is a surgical subspecialty. A urologist is a medical and surgical expert in the treatment of conditions that relate to the male and female urinary tract, kidneys, bladder, prostate, testis, urethra, sexual health and function, male infertility, kidney stones, and male and female hormones.




Who are the expert REGENX Health providers?


REGENX Health providers are board-certified urologic physicians. Every consultation and follow-up visit you have with REGENX Health will be with an expert urologic physician. In the management of erectile dysfunction or testosterone replacement, a urologist is the expert. REGENX Heath does have any mid-level providers or physicians other than urologists who monitor, advise, and manage your therapy.




Can I use any outside pharmacy?


REGENX Health providers do not write prescriptions to outside pharmacies.

  • For ED medications, our members are able to make purchases from our unique selection upon approval for ED treatment from our physicians. Our selection of ED medication is less expensive and offers a wider variety than most other pharmacies and online providers.
  • For members on testosterone replacement therapy (TRT), we utilize affiliated pharmacies to provide medication. As such, we cannot write prescriptions for any outside pharmacies. Everything is included in our TRT monthly package, including medication and supplies, shipped directly to you. There are no hidden fees or extra prices for doctor visits, just a simple, low monthly investment you can count on.




Do I need a referral to use REGENX Health?


You not need a referral to be a member at REGENX Health. The only requirements necessary to become a REGENX Health member include:

  • You are a male
  • You have seen your primary care doctor within three years
  • You have a valid driver’s license and credit card
  • You know your blood pressure measurement




What will I need before making an appointment with a REGENX Health provider?


Before seeing a REGENX Health provider for ED or Low-T, prepare the following information:

  • A current governmentissued photo identification that includes:
    • Full first and last name
    • Photo
    • Date of Birth
    • ID expiration date
  • Your most recent blood pressure reading




How do I get my blood pressure measured?


If you do not know your blood pressure, most pharmacies, such as CVS or Walgreens, provide free blood pressure measurements inside their locations. Our providers must know your blood pressure to ensure ED and testosterone medication is safe and acceptable for you. Your health is our priority – and we want you to have the best results.




Who can I call if I have any questions about REGENX Health services?


If you have any questions about REGENX Health services, please call us at 1.888.6.REGENX.





Telemedicine Questions

How often do I meet with the doctor online?


Members who are receiving testosterone replacement therapy will visit with the provider every three months, with comprehensive labs included.




How do inject or apply testosterone safely?


See REGENX Health testosterone injection page or view our instructional videos.




How is medication sent to me?


Medication is sent to you conveniently and discreetly, with all included supplies necessary to start testosterone replacement therapy. A signature is required for packages including testosterone medication.




Do I need to be home to sign for the medication?


Yes, testosterone medication does require a signature for delivery. Consider delivery to a workplace or other discreet location if you are not home to sign for delivery.




How do I stop service?


If you need to stop therapy, simply contact REGENX Health via phone or through our website.





REGENX Health Pricing

How often do I meet with the doctor online?


Members who are receiving testosterone replacement therapy will visit with the provider every three months, with comprehensive labs included.




How do inject or apply testosterone safely?


See REGENX Health testosterone injection page or view our instructional videos.




How is medication sent to me?


Medication is sent to you conveniently and discreetly, with all included supplies necessary to start testosterone replacement therapy. A signature is required for packages including testosterone medication.




Do I need to be home to sign for the medication?


Yes, testosterone medication does require a signature for delivery. Consider delivery to a workplace or other discreet location if you are not home to sign for delivery.




How do I stop service?


If you need to stop therapy, simply contact REGENX Health via phone or through our website.





Testosterone Replacement Questions

How often do I meet with the doctor online?


Members who are receiving testosterone replacement therapy will visit with the provider every three months, with comprehensive labs included.




How do inject or apply testosterone safely?


See REGENX Health testosterone injection page or view our instructional videos.




How is medication sent to me?


Medication is sent to you conveniently and discreetly, with all included supplies necessary to start testosterone replacement therapy. A signature is required for packages including testosterone medication.




Do I need to be home to sign for the medication?


Yes, testosterone medication does require a signature for delivery. Consider delivery to a workplace or other discreet location if you are not home to sign for delivery.




How do I stop service?


If you need to stop therapy, simply contact REGENX Health via phone or through our website.





ED Questions

How does the ED service at REGENX Health work?


First, you will meet with a board-certified urologist to review your medical history and discuss your ED concerns. The doctor will discuss common causes of ED and why you may be experiencing symptoms. Next, the doctor will recommend the best therapy option, personalized for you from our unique and vast selection of ED medications.

You may order the medication once our providers have confirmed your current health status and that the prescribed medication is safe for you to take.




Is ED medication safe and effective?


A REGENX Health provider will determine if the ED medication is safe for your use. ED medications often have contraindications with other drugs, so your health provider will review your medical history and current medication list to confirm whether you are a candidate for Ed therapy.

The ED medications provided by affiliated REGENX Health pharmacies are effective for the treatment of the erectile dysfunction and are considered the first line of therapy by the American Urologic Association (AUA).




Why do I need to know my blood pressure for ED treatment?


ED medications can affect your blood pressure. Your health is our priority, so to maximize therapy results and confirm you’re a candidate for ED therapy, your blood pressure measurement is necessary to ensuring the best treatment.




Is my ED medication shipped discreetly?


Yes, your ED medication is ship discreetly to your address of choice.




What if the recommended medication does not work?


Oral ED medication has been shown to be an efficacious therapy in 60-80% of men with erectile dysfunction depending on etiology. Still, 15-30% of men may fail to respond to oral ED medication. We recommend using the medication at least 4-8 times before determining the medication to be ineffective.

For patients who are failing to respond to oral ED medication be sure to assess the following measures:

  • Prevent anxiety before sexual activity. Performance anxiety can make it difficult to achieve an erection even with ED medication.
  • Avoid alcohol while consuming the ED medication.
  • Try taking the medication without food. If taking the medication with food seemed ineffective, try taking the medication on an empty stomach.
  • Take the oral medication differently. If you normally swallow the medication, allow the ED medication to dissolve under your tongue for faster absorption.
  • Try a different medication. For instance, if you tried Sildenafil, order Vardenafil or Tadalafil next time. For some patients, this easy switch makes all the difference.
  • Consider your sex drive. If your sex drive is low, remember that ED medication alone does not boost libido. LowT also affect your ability to get an erection even when taking ED medication. Meet with a REGENX Health provider if you also experiencing lack of sex drive in conjunction with erectile dysfunction.

If adjusting and confirming the above situations, never double or increase the dosage of medication without advice or counseling from a health provider. Increasing the dosage has been shown to increase adverse side effects of the medication rather than improve erectile response.

If you do not respond to ED medication after trying two different types of ED medication, there are still more options to explore. The next step is to have a discussion with your health provider. Other options of therapy include:

  • Using a vacuum erection device (VED). A VED is a mechanical device placed over the penis to boost arterial inflow by a vacuum effect and decrease venous outflow. Several studies have shown a combination of both a VED and sildenafil can significantly improve erections.
  • Take a penile injection. Penile injection therapy uses a tiny diabetic needle to inject a vasodilating agent into the penis to achieve an erection. No arousal is necessary to an obtain the erection in this manner and many men do like the fast action of onset. Although there is a slight reduction in spontaneity it is an option many men use if oral medication fails illicit an appropriate response.
  • Try a penile implant. If penile injections do not work a penile implant is an option many patients will find acceptable to achieve an ondemand erection.
  • Consider lowdose penile shockwave therapy. This is a new modality of therapy that is gaining acceptance, with clinical research showing promising results. The science behind this therapy provides a painless lowdose shockwave to the penis that may improve blood flow and encourage new blood vessel formation that enhances erectile response to stimuli and to oral ED medication. If you are in the Houston area and would like to learn more about this exciting new treatment option please give us a call at 1.888.6.REGENX.




Can I return or refund any medication I receive?


Once a medication has been shipped by our pharmacies, it cannot be returned. However, at REGENX Health, your health is our priority. If you dislike any medication that is shipped to you, please let us know as soon as possible so we can provide the best service.





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Disclaimer: The content on this website is not medical advice or a substitute for professional medical care, diagnosis or treatment. Your physician will determine if you are a candidate for therapy and advise how you should take the medication.

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